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Thread: iTunes Help

  1. #1
    Registered User Icey's Avatar
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    iTunes Help

    Good evening,

    Can anyone tell me what I'm doing wrong with iTunes - I've downloaded all the software whatnots and it full access through my firewall thingie but I keep getting "Error 403" when I try to download the tracks that I have paid for

    Any ideas?

    Thanks

  2. #2
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    Does this page have anything that helps?
    Let your mind go and your body will follow. – Steve Martin, LA Story

  3. #3
    Registered User Icey's Avatar
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    Re: iTunes Help

    Still not got anywhere

    According to the website I've got a "RTSP Error" "403 - forbidden" I've paid for my bloomin' music I want to play it
    Also I don't know what this ituneshelper thing is. I can't find to download

    Anyone got any other ideas?

  4. #4
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    The "iTunes Helper" is a mini application that is part of iTunes and does stuff for iTunes.

    Have you got a firewall maybe blocking it or iTunes from accessing the 'net?
    Let your mind go and your body will follow. – Steve Martin, LA Story

  5. #5
    Registered User Icey's Avatar
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    Re: iTunes Help

    I've got McAfee Firewall Plus but as per your other post I have it as full access
    The problem is that I'm not computer literate beyond the basics so I don't understand all this RTSP and 403 stuff

  6. #6
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    RTSP = real-time streaming protocol, I think. It's used to get music and videos across the internet. It is based in part on the HTTP protocol.

    403 = "Forbidden" in the HTTP protocol, which, I guess, means something is blocking your attempt to access something using RTSP.

    If it is not your firewall, are there any other firewalls or proxies anywhere? Are you able to, for example, watch movie trailers from here (that I think are delivered using RTSP)?
    Let your mind go and your body will follow. – Steve Martin, LA Story

  7. #7
    Registered User Icey's Avatar
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    Re: iTunes Help

    I could see them OK so now I'm really confused. It must be something in my firewall then

  8. #8
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    Quote Originally Posted by Icey
    I could see them OK so now I'm really confused. It must be something in my firewall then
    I'm at a bit of a loss too. I couldn't say for definite it's your firewall, but as it's going to be what makes your computer different from the millions of others out there...

    I'm not a Windows expert, so maybe there's someone else around here who has a better clue...

    I guess the 30 second previews on iTunes work OK too?
    Let your mind go and your body will follow. – Steve Martin, LA Story

  9. #9
    Registered User killingtime's Avatar
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    Re: iTunes Help

    Did the tracks download and now won't play? That is to say that you have the files but you can't authenticate the machine?

    If the tracks didn't finish downloading will you have been charged for them?

  10. #10
    Registered User Icey's Avatar
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    Re: iTunes Help

    Quote Originally Posted by killingtime
    Did the tracks download and now won't play? That is to say that you have the files but you can't authenticate the machine?

    If the tracks didn't finish downloading will you have been charged for them?
    iTunes have charged me for them but I can't download them. Eberytime I try I get a "403 Error"

  11. #11
    Registered User killingtime's Avatar
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    Re: iTunes Help

    Quote Originally Posted by Icey
    iTunes have charged me for them but I can't download them. Eberytime I try I get a "403 Error"
    So the machine has the tracks queued to download but doesn't actually download them (instead a little error message appears saying 403: blah).

    I'm just trying to get a more complete picture. What sort of firewall setup do you have (what firewall/router and such do you use)?

  12. #12
    Registered User Icey's Avatar
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    Re: iTunes Help

    I have sorted it ! th McAfee Privacy was a little over zealous, I just have to work out how to configure it now to allow in future.

    KT and Ducasi, I owe you both a drink when I'm up there in Jan

  13. #13
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    No problem... You paying us a visit next month? cool!
    Let your mind go and your body will follow. – Steve Martin, LA Story

  14. #14
    Little Miss Jazz Shoes Jazz_Shoes (Ash)'s Avatar
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    Re: iTunes Help

    My itunes on my phone is being a major pain in the ass. It's no working properly, I downloaded 35 songs last week, but now it's no letting me download anymore, and it says on my phone that I have NO MUSIC now uragghhhh!!!!!!

  15. #15
    Registered User Icey's Avatar
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    Re: iTunes Help

    Quote Originally Posted by ducasi
    You paying us a visit next month? cool!
    Certainly am! A very, very nice man offered me his sofa so I accepted I'll be up there weekend of 14th Jan and I'm booking you for a dance now

  16. #16
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    Quote Originally Posted by Icey
    Certainly am! A very, very nice man offered me his sofa so I accepted I'll be up there weekend of 14th Jan and I'm booking you for a dance now
    I'll consider myself booked.

    As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)

    BTW, what advert was it that featured "a very, very nice man"? Was it the AA?
    Let your mind go and your body will follow. – Steve Martin, LA Story

  17. #17
    Registered User Icey's Avatar
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    Re: iTunes Help

    Quote Originally Posted by ducasi
    I'll consider myself booked.


    As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)
    Will have to book him too

    BTW, what advert was it that featured "a very, very nice man"? Was it the AA?
    Might have been, although I can usually fix my own car when it comes to changing oil and changing tyres etc so I don't have to call them out to often.

  18. #18
    Registered User killingtime's Avatar
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    Re: iTunes Help

    Quote Originally Posted by ducasi
    As that's the weekend of the Glasgow party, do you think that killingtime will make it over for the first time? (For a regular event.)
    Probably not . It's Red Hot and Blue the night before which I'll be going to (I expect). It's also my girlfriend's birthday on the Sunday and the first weekend I'll see her now . Hope I get a chance to see you Icey .

  19. #19
    Lovely Moderator ducasi's Avatar
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    Re: iTunes Help

    That's a shame, but it sounds like you'll be having a good weekend anyway.
    Let your mind go and your body will follow. – Steve Martin, LA Story

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