Designing a good FAQ!

[David Bailey]

Are you quite sure that most people actually know (or care) what FAQ actually stands for?

I'm not - but I'm pretty sure someone writing one should know what it means. And, yes, being as this stuff is my profession, I'm very picky about the quality of it.

But in a wider context, several people have expressed dissatisfaction over the quality of that site, and quality of content (or lack thereof) is a contributing factor in the "quality of the experience" .

Are you quite sure that most people actually know (or (How many people no longer know - or care what CC: stands for in an email context?)

They know it means "copy to this person" - and if it did something different, they'd be justifiably annoyed.

And if people read an FAQ, I think they'll be mostly looking for answers to one or more questions they have. I could be wrong - I'd put it to a poll, but I suspect everyone else has already tuned out of this one...

[LMC]

I'm still following with bated breath, wondering how it will all end...

Will Clive Long manage to choose between DJ and ESG? - is there in fact any difference? How many restraining orders has DS had to take out after touting for people to send him prizes from the Generation Game? Or was it Gadget in the conservatory with a typewriter?

[azande]

And if people read an FAQ, I think they'll be mostly looking for answers to one or more questions they have. I could be wrong - I'd put it to a poll, but I suspect everyone else has already tuned out of this one...

Well, it actually depends on what the questions are

[El Salsero Gringo]

And if people read an FAQ, I think they'll be mostly looking for answers to one or more questions they have.

Well, it certainly answers a whole load of questions. My questions, anyway. Whether they're frequently asked or not, I don't have the knowledge to say, but I found it a useful page. It's more easy to scan the question-answer format than blocks of prose with the same information too.

I think you're whinging for the hell of it. Just pretend that FAQ stands for Fervently Anticipated Queries - and let it be at that.