Stop & search

[bigdjiver]

I decided to look for references to the appropriate law on the web, but was unable to find anything on a solicitors or barristers site. I wanted such a reference to be able to quote at Lidl. One thing that did appear was this thread. Hmmm...

[ducasi]

Might find something in one of these discussions...

http://www.closeprotectionworld.co.u...ty-guards.html

http://uk.answers.yahoo.com/question...7102630AA0xRkr

http://www.consumeractiongroup.co.uk...g-treated.html

[Andy McGregor]

I decided to look for references to the appropriate law on the web, but was unable to find anything on a solicitors or barristers site. I wanted such a reference to be able to quote at Lidl. One thing that did appear was this thread. Hmmm...

Here is the advice of the Home Office for retailers. It seems that Lidl didn't comply.

In your position I would do no more work myself. Contact Lidl management and tell them what happened, what laws you believe were broken, what you would like from Lidl in compensation for your time, distress and public humilation and what you will do if you don't receive a satisfactory response by a specified time. Lidl will consult their legal team and find out if you are correct.

[Alan Doyle]

Here is the advice of the Home Office for retailers. It seems that Lidl didn't comply.

In your position I would do no more work myself. Contact Lidl management and tell them what happened, what laws you believe were broken, what you would like from Lidl in compensation for your time, distress and public humilation and what you will do if you don't receive a satisfactory response by a specified time. Lidl will consult their legal team and find out if you are correct.

I talked to a barrister friend of mine and she reckons it wouldn't be worth it for the amount of time and effort and the amount of compensation you might get if you won the case

[philsmove]

I talked to a barrister friend of mine and she reckons it wouldn't be worth it for the amount of time and effort and the amount of compensation you might get if you won the case

Why not start with a nice letter first

[Martin]

I guess it all depends on what you wish to get from any further action.

If you look at what you want to achieve first, the way becomes clearer.

Sometimes it is just that you want to "get it out of your system", in which case letting off a bit of steam on the forum and getting people to agree/advise/sympathise can do wonders and could be enough.

You have already got an apology from the security guard (although not in a loud voice).

If you want to talk to the management and the security guard at the same time and relay your frustration, then that is what you can ask for.

If you want to try an ensure it does not happen again, then this is what you ask for.

Once you are clear, as to exactly what you require, then maybe either:
A friendly but assertive letter, followed up a few days later by a phone call.
or
A visit to the store, to talk to the duty manager.

It seems from what you have said, that an employee did not do thier job in a manner you considered appropiate, the normal course of events I would have thought is to talk to thier boss and ask them to rectify the behaviour of the employee in the future.

[djtrev]

Oh for goodness sake the only thing thats upset here, is Bigdjiver's pride.
It would seem that she is more concerned about the queue of people waiting to be served and what they may have thought at the time and she wanted an apology shouted out loud for their benefit.
Get over it,they have probably forgotten about it by now.If I had been in the queue I would have been more concerned about your actions rather than what the security was doing.
As for compensation for time,distress and public humiliation.Do leave off.

[Andy McGregor]

I talked to a barrister friend of mine and she reckons it wouldn't be worth it for the amount of time and effort and the amount of compensation you might get if you won the case

The only people who would win would be the barristers.

I never said that court action would be required. That would be silly, even if you were a barrister - although you could write a fabulous letter and really shake up the Lidl legal department

I expect Lidl will offer something - don't accept their first offer. Tell them you were much more upset than that. My guess is that the company will offer you something silly. Years ago I worked for a company who, among other things, made a shower gel. This shower gel was supplied in a plastic container which hung upside down on the shower rail. The lid had a special seal that dispensed the gel when the bottle was squeezed but stayed sealed when hanging on the rail. At least that was the theory. A huge proportion of our bottles leaked and made the shower tray really slippery - we had to change the supplier to sort the problem. We had a lot of people complaining - we sent every one half a dozen bottles of the shower gel with a non-leaking top and nobody wrote back. And that included the guy who broke his arm when he slipped on the gel! Our legal department said that he could have asked for thousands but that we should try for something small, hold our breath and see if he went for it.

Bigdj hasn't got a broken arm. However, he has done nothing wrong, had been wronged and they shouldn't get away with it. If it were a restaurant I'd ask for a meal for two. As it's a supermarket I think I'd hold out for half a dozen bottles of Chianti - hold the fava beans as there will be no pound of flesh ...

[Andy McGregor]

Oh for goodness sake the only thing thats upset here, is Bigdjiver's pride.
It would seem that she is more concerned about the queue of people waiting to be served and what they may have thought at the time and she wanted an apology shouted out loud for their benefit.
Get over it,they have probably forgotten about it by now.If I had been in the queue I would have been more concerned about your actions rather than what the security was doing.
As for compensation for time,distress and public humiliation.Do leave off.

Bigdj has done nothing wrong. He was shopping quite innocently. Whilst shopping he was humiliated in public and has had his pride upset. He was also unlawfully searched, assaulted and illegally detained. I guess that Bigdj over-reacted a bit. However, you must remember that it was a reaction, not an action. Had Lidl staff done their job properly there would have been no action and no reaction.

[StokeBloke]

Might find something in one of these discussions...

http://www.closeprotectionworld.co.u...ty-guards.html

http://uk.answers.yahoo.com/question...7102630AA0xRkr

http://www.consumeractiongroup.co.uk...g-treated.html

Thank you Ducasi.

What a delightful array of deluded armchair experts - this made great reading. It seems most of them have a law degree specialising in watching The Bill. It also proves that when it comes to legal advice, like most things, you get what you pay for

[djtrev]

Bigdj has done nothing wrong. He was shopping quite innocently. Whilst shopping he was humiliated in public and has had his pride upset. He was also unlawfully searched, assaulted and illegally detained. I guess that Bigdj over-reacted a bit. However, you must remember that it was a reaction, not an action. Had Lidl staff done their job properly there would have been no action and no reaction.

Thank you Andy I do not know Bigdj so I assumed he was a she by the content of the post.
All I can say in that case is 'Stop acting like big jessy and move on'.Youre actions came over as being the sort of thing I would expect from Mrs Bouquet.

[Gav]

Thank you Andy I do not know Bigdj so I assumed he was a she by the content of the post.

Yeah, shopping, pushing in queues and shouting at Security Guards; Definitely a woman.

Mind you, the Security Guard apparently put his hand on bigdjivers chest, so that would be a case of sexual assault!

[philsmove]

boy wins slander case against Lidl

[Andy McGregor]

boy wins slander case against Lidl

It's not too late. BigDJ has 6 years to make his claim. Although he might need to get a move on as this security guard sounds like he would have forgotten about it completely.

[stewart38]

It's not too late. BigDJ has 6 years to make his claim. Although he might need to get a move on as this security guard sounds like he would have forgotten about it completely.

Its 3yrs I am afraid

http://en.wikipedia.org/wiki/Limitation_Act_1980

Given the circumstances I am surprised the security guards hasn't sue for being shouted at for doing their duty.

Must have been stressful on them to come across just odd behaviour.