Which makes life tricky for those of us who actually work on aeroplanes and have to go through security every single day. Most security people at airports are fine but you do get the occasional one with an unshakeable belief in their own importance who will shout loudly at you in front of a whole queue of passengers, when you are in uniform, if they feel you have transgressed their own personal set of conditions in some way. Following the very good advice given on dealing with such a situation would entail missing my report time and having to explain to the company why the flight didn't leave on time because I wasn't there on time, which is never fun especially when a lot of people in my line of work are losing their jobs.
what a list of utter nonsense well done - but not all security personnel are idiots you know.
Fair enough - you were the one that was there, but not knowing you, your words describing the event did come across as slightly arrogant - ill assume that is not the case here
Personally I would have not co-operated at all and left or waited for the police - even if i was late for something
FWIW my trip to Luton got me seven dances. The venue closed early after heavy snow.
For my trip I got seven dances from good to great to tracks from Marc that I loved with dancers from 1st timers to Rachel.
overall day was
Lidl - -
Luton + + +
(The 1st timers were Salsa dancers)
I know that the Security over-stepped the mark and it's easy to lose your head in a pressure situation, but sheesh! They're just trying to do a difficult job and if they do it well, then Lidl don't have to raise their prices to compensate for the goods they lose through theft.
Same as a few years back when the Police stopped me because I went around a roundabout twice late at night (I was lost!) and asked me to do a breath test. I hadn't had a drop to drink for days and as far as I'm concerned, a short delay on my part is worth it if it gets more drunk drivers off the road.
but not at random, not without due cause (having shopping in a shopping bag is not due cause), and not without redress or compensation if thay are wrong. If the guy had said "we are sorry" loud enough for everybody in the checkout queues to hear to hear I would have accepted that.
I think it would have been good customer relations to have compensation for a false accusation policy in place.
out of interest, have you complained to Lidl head office
At the end of the day, they are responsible for training and the conduct of their staff
if no one tells the their system is broke, the same thing is likely to happen again
Interestingly, a little snippet in the papers today says that the European Court of Human Rights has ruled that the Police using random stop and search is Illegal.
Needless to say appeals are underway...
There is a big difference between the two events.
Firstly, there is a simlarity which I believe has confused Gav. The similarity is that in both cases there was a reason to act. In the case of Gav it was his roundabout antics. In the case of bigdj it was another customer reporting her suspicions to the company.
However, it was the actions which made the difference. The police acted within the law based on their suspicions when they stopped Gav. This is all right and good and will reduce the number of offences if these actions are repeated in the long term. At Lidl the security officers stepped outside the law in their actions. This has not reduced the number off offences it has increased them. The security themselves committed at least 3 offences. Illegal search, assault and detaining a member of the public. If Lidl security were to repeat their actions every day they would soon find themselves in court.
Having given this some thought, it seems to me that Gav is completely wrong and the actions of Lidl did nothing for the "greater good".
Last edited by Andy McGregor; 13th-January-2010 at 12:13 PM.
An interesting thread. I had a similar experience several years ago in an Aldi store, carrying a bag with some biscuits in it and then adding some purchases from Aldi to this bag. In this case I was intercepted on the way out of the door and asked politely if I minded explaining why I had the biscuits (luckily Waitrose-branded so the whole thing was easy to defuse). I was co-operative, and keen to help clear it up and I'm sure I'd have been the same even if I'd been approached in more obnoxious manner since I've always found that being excessively polite in these situations normally disarms even the most stroppy security person.
A few years ago Sue, my wife, had a similar experience at Tesco. She set off the alarms when leaving the store and the security guys asked her if she'd recently bought anything from Boots. She said she had a new lipstick. It seems that Boots security tags were setting off Tesco alarms! They didn't even bother to search her and must have been really busy with so many false alarms!
Thank goodness I hadn't got my new No7 lipstick, eye liner and blusher in my pocket
and that's exactly my point that I'd be prepared to accept some inconvenience to innocent parties if it meant that guilty people were more likely to be caught; whilst accepting that in this situation, the security guards were in the wrong and should not have acted the way that they did.
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