Ok this is a general rant, Im sure other have got some stories
Im a credit card 'customer' , you remember that word 'customer' ie pay your wages etc
So I go through 47 'options' before I can talk to a real voice re 'Change of address'
Of course real voice tells me I need my 'credit card' with me before I can do that
On this 'journey'
Had to key in 16 digit nos age , pass word etc
I've had my balance read to me (automated and not requested)
Asked if card stolen etc etc etc
What happen to
Pick up phone dial number and someone answers (human voice) Like First Direct
All this automation you seem to have to wait for longer and longer
The BBC licence was the worst ever it said to me
'sorry we are expereince high call voliumes now please ring later bye and hung up on me' !
Anyone got any stories to tell ?
Southern Electric now there is a story, wait in all day and then they say there not coming at 4pm
The window they give is 8am to 5pm for a Boiler service which you pay for in advance
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