Dear Customer
The British Airports Authority (BAA) has introduced a new procedure at London Heathrow Terminal 1 that applies to all customers transferring onto any UK domestic flight. They have introduced a common departure lounge that allows International and UK domestic customers to use the same superior retail, leisure and dining facilities airside in Terminal 1.
To comply with Border and Immigration and airport security regulations customers transferring onto any UK domestic flight will be asked at the entrance to the departure lounge to provide biometric information, consisting of electronic fingerprinting and a facial digital photograph.
Please log on to ba.com and look at latest flight news for full details of the new procedure.
British Airways
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NOTES
BIOMETRICS REQUIRED FOR T1 CUSTOMERS TRANSFERING ONTO ANY UK DOMESTIC FLIGHT
Customers commencing their domestic journey at London Heathrow Terminal 1 will continue to proceed through the usual route.
Who is affected?
All customers transferring through London Heathrow Terminal 1 onto a UK domestic flight with any airline.
What will customers have to do?
In the transfer area, all customers connecting onto a UK domestic flight will be directed to follow the international route. At the entrance to the departure lounge these customers will be asked to provide their biometric information, which will consist of the reading of 4 fingerprints and the taking of a photo.
What happens next?
The customers then proceed to the main terminal departure lounge where they can take advantage of most of the retail, leisure and restaurant facilities usually reserved only for those travelling internationally.
What happens at boarding?
As the customers proceed to board their flight in the domestic area, they will be asked to verify their biometrics at the point of entry. After this point, only domestic customers will be mixing together. Verification requires the passengers to present their boarding card and represent their fingers to allow the guard to ensure that it is the same customers presented at biometric capture.
What happens if a passenger refuses to have their biometric captured?
If a passenger refuses to have their biometric captured, they will be required to land themselves through the international channel, proceed through Terminal 1 up to the departures level where they will rejoin the departures process as a direct departing customer. From here they will proceed to the domestic departure lounge.
Timescales?
01 Feb to 26 March 2008
Airlines involved?
All airlines with UK domestic departures
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