I work in a school and have recently tried to get internet and network connection set up in my newly opened unit. I have my own personal laptop which is needed to work the interactive whiteboard. I am currently using my own laptop as I am still waiting for the I.T support service to set up the four laptops that were ordered before the summer holidays.
I have a few questions as I'm beginning to think that they're giving me the run around.
1. I wanted access to the school network, installed and run by the Local Authority. In order for them to do this on my own personal laptop they told me they would have to wipe everything from my laptop and start again. Is this correct?
2. We ordered four laptops from Dell before the summer. They have told me they have to get in contact with Dell to sort out the 'configuration'. They have also told me there is a problem with 'ghosting'. Could somebody tell me what this is please? There is only one network point in my unit as we don't have wireless free access so the only laptop that needs setting up for the internet and school network is the one that I will need for the smartboard, so surely the comments about configuration are redundant? My home PC is Dell and as someone without any I.T qualifications I was impressed at how easy it was to set them up from the box. Shouldn't this be the same with the laptops?
I would be grateful for any help in this matter as I'd really like to have them up and running as soon as possible.
Bookmarks