Cheer me up please!!

[Mezzosoprano]

OKay the tale of woe goes thus... I ordered a suite in the sales... it was delivered 4 weeks later - damaged - big run in with shop and they took it back and refunded our money - only after I'd shouted at them! Step two - order another suite from another shop... wait 8 weeks to get it - it was delivered today - damaged and missing the 2 seater sofa- it does however have a chair... which we didn't order... I am cursed!! Also some prat ran up the back of my car today... I am miserable and fed up....

What's my next step?

[Double Trouble]

Well..bad luck comes in three's so I would sit tight and wait for the third one to come along.

Sorry....not funny...have a hug

[Jamie]

Why not share with a stranger, it usually cheers me up

[Mezzosoprano]

Why not share with a stranger, it usually cheers me up

Erm... I think I just did!?

Thanks for hug DT - piXXed me off that the car got bumped 'cos 16 month old was in it at the time - wouldn't bother me that much if it was just me and the car- cars are replacable and it's just a very expensive bit of tin anyway... but small baby boys are not replaceable!!

[Northants Girly]

What's my next step?

A similar thing happened to me some years ago.

Keep a note of what happened and when

remember, the shop is legally obliged to sell you something that is not damaged

so

decide how long you are prepared to wait and also what you are prepared to settle for quality wise

then at the end of the day write to them listing what's happened, quote the relevant Sale of Goods Act to them, and tell them what amouint of compensation you are prepared to accept.

In the end, (and probably ~ 8 deliveries) after compensation was paid to me, I ended up getting 2 sofas for not very much at all

[Gav]

I find that shouting at someone who may be at least partly responsible makes me feel better.

However, a sure fire cure for the blues... go dancing and buy a bean bag

[David Bailey]

then at the end of the day write to them listing what's happened, quote the relevant Sale of Goods Act to them, and tell them what amouint of compensation you are prepared to accept.

In the end, (and probably ~ 8 deliveries) after compensation was paid to me, I ended up getting 2 sofas for not very much at all

Another route, for goods under £5,000, is the Small Claims Court (technically, the "Small claims track of the County Court" - information here:
Small claims track
and there's a useful leaflet (PDF) here:
http://www.hmcourts-service.gov.uk/n...ex301_0406.pdf

It's quite simple and very cheap - you basically just need to fill in some forms, and show the relevant paperwork, no solicitors involved, and the fee is (I think) something like 1% of the claim value.

The good thing about this is that even threatening to use this procedure often gets fast results

Remember, whenever involved in this sort of thing, lots of paperwork (receipts, correspondence etc.) is a Good Thing.

(P.S. I Am Not A Lawyer - thank God)

[the whale]

All great advice... but I find booze & choccies work best fro me . Oh, and give the wee man a great big hug... and then think about how much hassle he'll be in approx. 12 - 13 years time . Keep smiling, and have another hug

D

[Barry Shnikov]

Legal remedies are only half the story. The nuisance factor and emotional frustration don't get much attention in court, nor do the weeks and weeks you wait only to find out the prats have cocked up.

You might see if you can persuade the shop to give 'specific performance', that is, perform its part of the contract by providing what you asked for. Then you can keep what was properly delivered, require it to collect the unwanted chair, deliver the item that was missing and get some money off.

If not, there are books that will guide you through the small claims process. Which? certainly used to do one. Try Amazon or better still the local library might be good bet.

Unfortunately DJ is only 10% accurate - fees are nearer 10% of the amount claimed So a £2,000 claim is £120. You can get that back when you get judgment in Court.

Men on the moon, codification of the entire human genome, and the internet - and furniture shops can't manage the simple process of taking an order, processing it and delivering the right products. Sheesh.

[ducasi]

Another route, for goods under £5,000, is the Small Claims Court (technically, the "Small claims track of the County Court" - information here:
Small claims track
and there's a useful leaflet (PDF) here:
http://www.hmcourts-service.gov.uk/n...ex301_0406.pdf

Before considering making a small claim in your county count, you should investigate Scots Law, as all the stuff above is applicable only in England and Wales.

[David Bailey]

Legal remedies are only half the story. The nuisance factor and emotional frustration don't get much attention in court, nor do the weeks and weeks you wait only to find out the prats have cocked up.

All good points

Unfortunately DJ is only 10% accurate

Wa-hey! I've hit 10%!! That's way better than normal for me

But as Barry said, you get the money back if you win the case. So it's "upfront deposit money" really.

Men on the moon, codification of the entire human genome, and the internet - and furniture shops can't manage the simple process of taking an order, processing it and delivering the right products. Sheesh.

The more stuff gets ordered online, the more the "delivery chain" is key to customer satisfaction. Amazon have twigged this - unfortunately, large-item vendors are protected a bit from this because of infrequency, they're not so worried about losing repeat business.

Having said that, Mezzosoprano, feel free to name and shame the furniture shop here...

Before considering making a small claim in your county count, you should investigate Scots Law, as all the stuff above is applicable only in England and Wales.

Oops - I keep forgetting that not everyone lives in Finchley.

[Barry Shnikov]

Originally Posted by ducasi View Post
Before considering making a small claim in your county count, you should investigate Scots Law, as all the stuff above is applicable only in England and Wales.

Oops - I keep forgetting that not everyone lives in Finchley.

Oh crap, me too.

[Mezzosoprano]

Thanks Guys... very supportive with lots of useful information. Yup - there is life in the Highlands and we order furniture too! Thanks Duncan... which, by the way, is the name of my "wee man" as The Whale put it (I call him that too!) but there's no connection between him and Ducasi - just that Ducasi's mum obviously had great taste in naming her wee boy!

Oh! The first shop was Land of Leather - they were sooooo rude and unhelpful! and the second was SCS who are at least trying to sort something out... I'm Scottish and I'm thinking monetary discount!!

[LittleSal]

Thanks Guys... very supportive with lots of useful information. Yup - there is life in the Highlands and we order furniture too! Thanks Duncan... which, by the way, is the name of my "wee man" as The Whale put it (I call him that too!) but there's no connection between him and Ducasi - just that Ducasi's mum obviously had great taste in naming her wee boy!

Oh! The first shop was Land of Leather - they were sooooo rude and unhelpful! and the second was SCS who are at least trying to sort something out... I'm Scottish and I'm thinking monetary discount!!

go oon yersell hen.......go for it we scots lassies love the sound of shiney pennies not to mention discounts and love tae barter wae the salesmen!!!!!!Don't let them away with anything !! You deserve the Best you can get! thats what I say!