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ElaineB
6th-August-2004, 09:11 AM
PC as in Personal computer!! I have a browser hijacker and can't get into my hotmail. I installed Norton Antivirus some time ago, but this seems to have got through?

Any suggestions to get rid of it?? :mad:

Thanks

Elaine

azande
6th-August-2004, 10:12 AM
PC as in Personal computer!! I have a browser hijacker and can't get into my hotmail. I installed Norton Antivirus some time ago, but this seems to have got through?

Any suggestions to get rid of it?? :mad:

Thanks

Elaine

:innocent: Buy a Mac?? :innocent:
Change Browser? Maybe Opera or Firefox? Ditch Explorer!

__________________
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Emma
6th-August-2004, 11:12 AM
Elaine, Norton Antivirus isn't all that brilliant :tears: (in fact IMO it's rubbish, I know that many people who have had virus problems and were using Norton).

I'd suggest you install Mcafee Virus Scan (http://www.mcafee.com/uk/default.asp), which *does* do a very efficient job for about £25 a year, and if you're feeling extra paranoid it's worth having a firewall too - Zonealarm (http://www.mcafee.com/uk/default.asp) do a very good one (and it's free).

Once you've got 'em, keep them regularly updated (Mcafee can be set to update automatically).

Or you could get a Mac :wink: ..but my solution is cheaper! :grin:

bigdjiver
6th-August-2004, 11:27 AM
PC as in Personal computer!! I have a browser hijacker and can't get into my hotmail. I installed Norton Antivirus some time ago, but this seems to have got through?

Any suggestions to get rid of it?? :mad:

Thanks

ElaineYou have to identify "it" first, before you you find out how to fix it, if it is fixable.

This can be very complex, one response from usenet:

http://tinyurl.com/5wnxc

and the result of a search:

http://tinyurl.com/68qu2

If you are on dial-up you should check that you are dialling the right number, and have not been redirected to a premium rate line.

you can get an online virus scan which may identify problem from:

http://uk.trendmicro-europe.com/index_consumer.php

or

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

It is best to run an anti-virus program that updates itself every time you go online. I am running panda titanium (free trial from a mag) which is adding about 70 new virus signatures a day to its list.

Emma
6th-August-2004, 11:47 AM
You have to identify "it" first, before you you find out how to fix it, if it is fixable.
This can be very complex, one response from usenet:
http://tinyurl.com/5wnxc
and the result of a search:
http://tinyurl.com/68qu2
It can also be very simple - download a decent virus scan and run it :), the virus scan will identify 'it' for you (that's what they do!!).

If you are on dial-up you should check that you are dialling the right number, and have not been redirected to a premium rate line.

It is best to run an anti-virus program that updates itself every time you go online. I am running panda titanium (free trial from a mag) which is adding about 70 new virus signatures a day to its list.Agreed :) though with freeware - you (often) get what you pay for!

TheTramp
6th-August-2004, 11:50 AM
:innocent: Buy a Mac?? :innocent:

Ah. But I think that Elaine was after sensible suggestions!!! :na: :whistle:

Trampy

ElaineB
6th-August-2004, 12:15 PM
Thanks everyone - I have lots of suggestions and will try everything, except buying a Mac! :whistle:

Apparantly we have a Trojan (hope this makes sense to someone??) and we need to upgrade our software!! It hides itself so we will also have to show all hidden files - exciting isn't it - not!!

Anyway, when I have found the solution, I will let you all know, because it may happen to you............

Thanks again for the advice :clap: :clap:


Elaine

Penfold
6th-August-2004, 01:32 PM
I'd also suggest installing both adaware http://www.lavasoftusa.com/software/adaware/ and spybot http://www.safer-networking.org/en/index.html both of which are good at detecting and deleting malware spyware etc... and use them a couple of times a week. As already mentioned changing to a non IE based browser like Firefox or Opera helps to cut down the number of these things which can infect your PC.

or for an easy life buy a Mac :wink:

Dreadful Scathe
6th-August-2004, 04:42 PM
spending extra money when you have a computer already is a bit extreme :) - get the free AVG virus killer from grisoft, the free zonealarm firewall from zonelabs.com and the free ad-aware from from the link Penfold posted. To avoid future episodes - DO NOT USE INTERNET EXPLORER EVER AGAIN...seriously. Get firefox frm mozilla.org. Sorted.

Dance Demon
6th-August-2004, 04:45 PM
spending extra money when you have a computer already is a bit extreme :) - get the free AVG virus killer from grisoft, the free zonealarm firewall from zonelabs.com and the free ad-aware from from the link Penfold posted. To avoid future episodes - DO NOT USE INTERNET EXPLORER EVER AGAIN...seriously. Get firefox frm mozilla.org. Sorted.

:yeah: ......it worked for me.......Smurfy fixed it.. :waycool:

bigdjiver
6th-August-2004, 08:48 PM
I posted: It is best to run an anti-virus program that updates itself every time you go online. I am running panda titanium (free trial from a mag) which is adding about 70 new virus signatures a day to its list.

reply: Agreed though with freeware - you (often) get what you pay for!

Panda Titanium is not freeware. It is a full commercial anti-virus product, with a firewall. It is just a six-month free trial that I have installed. I cannot say how it compares to other, more established, anti-virus products. I have seen no down-side to it at all so far.

ElaineB
10th-August-2004, 12:09 PM
Think we have got the little blighter! :clap: :clap:

We tried the AVG software, but the 'Trojan' evaded it and the helpdesk were not able to respond to our query as we hadn't registered, so tried virtually everything else that had been suggested, but could not get rid of the 'Trojan'. We finally updated our Norton Anti-virus to the 'Professional internet 2004 anti-virus' software from Norton and thankfully, it appears to have worked.

Thanks for all the suggestions, we really appreciated it. I'll let you know if the little varmit comes back again, as we will have to try again!

Elaine

Divissima
10th-August-2004, 12:41 PM
I am finding this highly relevant as the time has come to renew my Norton Anti-virus subscription. I was tempted by the impressive-sounding Norton Internet Security and duly paid up, started the download and waited... and waited... (please bear in mind I am still on the steam-powered dial-up). And waited some more. An hour later, the download timed-out (still only 55% of the way through its downloading) :angry: :rolleyes:

I was then given the option to change my order so that the software was sent to me on a disc. But then it tells me I have to wait 5 - 7 business days to have my original purchase refunded :tears: :angry: Needless to say, I have chosen to see this as a golden opportunity to identify an alternative product :D It may also be a sign to sort out broadband :blush:

And fate has intervened to send me this thread. Great suggestions, guys.

Elaine, your ISP might have some information about the invader if you have been able to find its name. If it hasn't already been removed by your new kit, the ISP or microsoft might have a downloadable removal tool? (I had to use one of these when I caught a worm not long ago :blush: )

Divissima
10th-August-2004, 03:59 PM
At the risk of opening up a can of worms, would anyone particularly recommend their broadband ISP? I'm looking to get broadband and want to shop around.

I'm currently on Wanadoo dial-up and don't think the service freeserve/wanadoo provide is any great shakes. In particular their helpline is dire - and scandalously expensive. Last time it took three minutes (at 50p per minute) before they'd even spelled my name right and could start dealing with my query :tears: :rolleyes:

ChrisA
10th-August-2004, 04:08 PM
At the risk of opening up a can of worms, would anyone particularly recommend their broadband ISP? I'm looking to get broadband and want to shop around.

In my personal experience, PlusNet and Nildram are pretty good.

Zen seems to be among the best if you want to do things like run servers, which quite a few ISPs explicitly ban.

But the very best place to start is http://www.adslguide.org.uk/, IMHO.

You can compare deals and how good the ISPs are as rated by their customers.

HTH

Chris

Divissima
10th-August-2004, 04:52 PM
Thank you :hug:

Lynn
10th-August-2004, 04:57 PM
But the very best place to start is http://www.adslguide.org.uk/, IMHO.

You can compare deals and how good the ISPs are as rated by their customers. Useful! I'm also thinking I need broadband, and a computer friend yesterday was recommending Tiscali - but looking at that site and comparing several it didn't seem to do so well...

I know next to nothing about broadband - any other helpful tips to bear in mind? Eg - do you get a disc and modem delievered and install it?

Cheers!
Lynn

ChrisA
10th-August-2004, 05:01 PM
Useful! I'm also thinking I need broadband, and a computer friend yesterday was recommending Tiscali - but looking at that site and comparing several it didn't seem to do so well...

I know next to nothing about broadband - any other helpful tips to bear in mind? Eg - do you get a disc and modem delievered and install it?

Well there's a beginners guide at http://www.adslguide.org.uk/guide/summary.asp - well worth a read, as is much of the site. If you have any specific questions that aren't answered there, do post them !!

Chris

Divissima
10th-August-2004, 05:04 PM
Useful! I'm also thinking I need broadband, and a computer friend yesterday was recommending Tiscali - but looking at that site and comparing several it didn't seem to do so well...

I know next to nothing about broadband - any other helpful tips to bear in mind? Eg - do you get a disc and modem delievered and install it?

Cheers!
LynnI'm glad I'm not the only one in the virtual dark ages :wink: :devil:

RobC
10th-August-2004, 05:45 PM
But the very best place to start is http://www.adslguide.org.uk/, IMHO.

You can compare deals and how good the ISPs are as rated by their customers.

Of course, if you have cable in your area, cable modem is a different technology to ADSL but an alternative broadband solution. I use NTL Broadband and have not had any problems.

NB. NTLWorld is mentioned on the above site, but the info on the speeds is incorrect. I have the 600K connection and it gives me 256K upstream speed (the above site quotes 600/128 which is wrong).

DavidB
10th-August-2004, 06:02 PM
If you live in London, I'd recommend Bulldog (http://www.bulldogdsl.com)

Lynn
10th-August-2004, 06:17 PM
Well there's a beginners guide at http://www.adslguide.org.uk/guide/summary.asp - well worth a read, as is much of the site. If you have any specific questions that aren't answered there, do post them !!

Chris
Thanks - that's very helpful. I'm learning!

ElaineB
10th-August-2004, 11:40 PM
Blige - this is a struggle!! I have found that the Norton Internet Security 2004 Professional thingamy that I downloaded has loads of 'parental' controls on it! I was able to get into Hotmail and Le Roc in Bristol, but as soon as I tried to get into the Scottish website, it closed down in fright! :whistle:

Think I have got the hang of it now!! :whistle:

Claire - The system does not show that a virus has been found, but as I am now able to use it, I presume that it has forced the 'Trojan' to bu**er off!

Now to look at other sites other than IE!

Thanks once again :D


Elaine